Refund policy
At Artiquo, we take pride in delivering high-quality products and want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized items (cannot be returned or refunded)
- Items marked as final sale
- Products that are damaged due to misuse
3. Return Process
Before returning any item, customers must contact our support team to request return authorization and instructions.
Email: support@artiquo.com
Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.
A restocking fee of $2.99 may be applied to all approved returns to cover handling and processing costs.
5. Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed within 5 business days to your original payment method.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details. We will resolve the issue promptly at no additional cost.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact our support team for assistance.
8. Contact Information
For any return or refund-related questions, you can contact us:
- Email: support@artiquo.com
- Phone Number: +13073108724
- Address: 30 North Gould Street, Sheridan WY 82801, United States